Visual assist claims serial#
Visual assist claims manual#
Visual assist claims code#

Visual assist claims code#

Once claim is entered in the Roadranger warranty system, dealer can check the status by enteringВ OEM Dealer Code and Repair Number.

Warranty claim requirements, limits, and exclusions.

NOTE: For a claim submitted for a vehicle outside the OEM published warranty, a copy of the OEM warranty coverage for the vehicle must be included with the claim.

Use this program to file claims for Roadranger extended warranties where pre-approval has not been received from the Roadranger Call Center / RTW, or where a claim is not currently open.

Follow RTW Direct Pay Claim filing procedures as trained by your Eaton representative.

Eaton supported, OEM certified dealersВ may be exempt from part return (OEM claims only).

All warranty claims for component that is within OEM warranty to be filed to truck nameplate OEM.

SeeВ Eaton Warranty ManualВ (TCWY0600)В Important Information Regarding Claim Approval.

Excessive labor to be justified in claim text (include fault codes) or have Eaton approval.

Labor to be paid per OEM Chassis SRT's for a specific failure.

If Automated Call Center or RTW is involved, dealer must close the claim with the Automated Call Center or RTW.

Failure, non-warrantable (example: failure caused by low lube, improper lube, no lube, shock load).

NOTE:В Parts replaced not associated with failure must be approved and paid by customer.

Excessive parts, over-repair, worn parts (example: sliding clutches requested when only gear failure basic rebuild kit requested for only bearing replacement required from failure).

Excessive labor, time beyond SRT, with no technical documentation (example: requesting more labor hours than repair supports with no documentation.).

List reasons for labor above normal SRT times.

Diagnostic fault tree step leading to part replacement.

All inactive and active fault codes and diagnostic labor.

Complaint, cause (findings), correction.

If parts are not available through your OEM's PDC network, please contact Roadranger Aftermarket Customer Support for availability at 1-80, option 2.

Confirm parts availability through ordering channel (OEM System).

Visual assist claims manual#

ReviewВ Roadranger Warranty Manual (TCWY0600).Perform troubleshooting and diagnostics.

Establish estimate to assist in the determination of repair plan (component repair vs.

Compare failure symptoms and description to select your Preauthorized Repair Guidelines.

(Note: Only defects in materials and workmanship are considered warrantable)

Identify the root cause of failure to determine the responsible party.

Review vehicle/component repair history in OEM system.

Verify the complaint (may include visual inspection and/or performance verification).

Roadranger Warranty Manual (TCWY0600)В (see Important Sections: Replacement Guidelines, Limits and Exclusions, and Other Important Information).

Example: 'manual transmission service manual' or 'TRSM 0970'.

Troubleshooting Manuals, Service Manuals, Service Bulletins can be found on the product page on or by using the search tool at the top of this page.

Troubleshoot Failure and Perform Diagnostics

Automated Transmission component - Automated componentВ Driver Questionnaire plusВ Pre-Call Checklist.

Visual assist claims serial#

All Calls -В Pre-Call ChecklistВ which includes VIN, component serial number, mileage at the time of failure.it will be requested by the Call Center or RTW agent. In either case above, the dealer must have the following key information available prior to calling.Unclear diagnostics and troubleshooting.

Additional technical assistance is required.

Reasons to call during pre-repair support.

RTW is an optional program and NOT required for any warranty claim.

Real-Time Warranty (RTW) for Manual Transmission and Clutch is restricted to authorized dealers only.

NOTE: Roadranger Automated Call Center is available to all dealers.

No further Eaton contact is required to file a claim or guarantee payment.)

(If failure meets criteria for preauthorized warranty repair, follow published repair guidelines.

Review the Warranty Repair GuidelinesВ and the Warranty Pre-Authorized Repair Guidelines.

Save timeВ on overall repair by using an alternative to calling the Roadranger Call Center.

Document if covered by extended protection plan.

Refer toВ Eaton Warranty Guide (TCWY0900)В for additional information.

Beyond OEM coverage,В determine if additional Eaton Standard or Extended coverage applies by using the ' What's My Warranty' tool.

Server racks, enclosures & airflow management.

Safety, security & emergency communications.

Process safety, automation, test and measurement.

Medium-voltage power distribution & control systems.

Low-voltage power distribution & control systems.

Industrial controls, drives, automation and sensors.

eMobility and vehicle electrical components.

Backup power, UPS, surge & IT power distribution.